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1¡B What is my warranty?
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| A : We provide
a three-month warranty for all the used equipment
we sell.This warranty includes non-consumable
parts and troubleshooting during the three-month
warranty period. |
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2. If TOPCO does not have the equipment I
need, what I should do?
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| A : You should
send an inquiry to us via our website,and we will
have a sales specialist contact you. |
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3. What should I do if I have equipment I
want to sell?
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| A : You should
send a detailed description of the equipment for
sale, selling price and date of availability to
TOPCO via our website. TOPCO will have a sales
specialist contact you to help you sell your equipment. |
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4¡BWhat services do I receive for purchasing
used equipment?
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| A : TOPCO will
provide a total package service for you after
refurbishment and a three-month warranty. If you
are interested in a dedicated item, we can reserve
it for you for two weeks after we receive a Letter
of Intent (LOI) from you. During this period,
we will not sell this reserved item to any other
customer. |
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5¡BHow long will it take to receive an answer
after I have submitted information?
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| A : After we receive
your equipment purchase inquiry, we will have
our sales staff contact you within one working
day. After confirming your configuration, if this
inquiry is on-hand equipment, we will provide
you with a fee quote for this inquiry within three
working days. |
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6¡BHow can I become a member?
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| A : Simply go to
the Member Area to register your membership. |
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7¡BWhat are the advantages to be a member?
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| A : As a member,
you will receive more detailed equipment information,
received updated information via e-mail delivery,
and you will receive industry news. |
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8¡BHow soon can I get the membership?
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| A : After you finish
registering online, you will receive a user name
and password within 24 hours. |
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9¡BWhat is the scope of your used equipment
services ?
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| A : Our used equipment
service includes refurbishment, installation and
warranty to our customers. |
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10¡BWhat are the trading term?
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| A : Our standard
trading term is EX-WORKS. All transportation fees,
packing/cratingfees, customs fee and taxes are
not included. These additional fees are paid by
the customer. However, we are open to all different
kinds of trading terms, on a case-by-case basis. |
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11¡BCan I inspect the used equipment prior
to purchase?
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| A : Of course you
can. We will make the arrangements for you inspect
the equipment prior to purchase. We will also
accompany you when you inspect the used equipment. |
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12. Do you provide after-services for me?
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| A : Yes, TOPCO
can provide after-services for you. |
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13. How long can I expect to have the equipment
shipped to me?
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| A : It depends
on the PO, Refurbishment period, packing / crating
and shipping arrangement. Normally it takes about
10 to 12 weeks to deliver to your site. |
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